At MoissaniteShining, we aim to ensure every order is handled with the utmost care — beautifully packaged, quickly dispatched, and safely delivered to your hands. All jewelry is shipped directly from our Dutch office to guarantee strict quality control and timely service.
Order Processing Time
All orders are processed and dispatched within 1–3 business days after payment confirmation.
During busy seasons or promotional events, please allow extra time for processing. Once shipped, you’ll receive a confirmation email with your tracking number, allowing you to follow your parcel’s journey to your doorstep.
Worldwide Shipping
We are proud to ship worldwide — wherever you are, you can enjoy the elegance and brilliance of MoissaniteShining jewelry.
Estimated Delivery Times
United States (US)
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Standard Tracked Shipping: 16–30 business days
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FedEx Express: 12–26 business days
European Union (EU)
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Standard Tracked Shipping: 14–28 business days
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FedEx Express: 10–22 business days
Rest of the World
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Standard Tracked Shipping: 10–22 business days
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FedEx Express: 8–20 business days
Delivery times may vary depending on your country’s customs process and local postal services. Delays may occur during holidays or due to unforeseen circumstances.
Pre-Orders
Some of our most popular designs are available by pre-order due to high demand. This means your jewelry is currently being handcrafted and will be shipped once it’s ready.
Pre-ordering ensures your piece is reserved exclusively for you, making you among the first to receive it when restocked.
Duties and Taxes
For orders shipped outside the EU, customs duties or import taxes may apply based on your local regulations.
These charges are determined by your local government and are the responsibility of the recipient.
MoissaniteShining is not liable for customs fees or taxes, and these cannot be refunded. We recommend checking with your local customs office before placing an order.
Additional Notes
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We do not ship to P.O. Boxes or APO/FPO addresses.
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All shipments include tracking numbers for transparency.
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Please double-check your shipping address at checkout. MoissaniteShining is not responsible for parcels lost due to incorrect information.
For any assistance, please contact us at [email protected] — our support team is always happy to help.
Return Policy
We’re truly sorry to hear that your jewelry did not meet your expectations. Your opinion means a great deal to us, and we appreciate your feedback — it helps us improve and craft pieces that truly resonate with you.
If you wish to return an item, you have 14 days from the date of receipt to request a refund. Please email [email protected] with your order number and return request. Our team will guide you through the process.
When returning your jewelry, please:
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Include your original invoice.
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Ship your return within 14 days of receiving your order.
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Use an insured shipping method and keep tracking information.
MoissaniteShining is not responsible for lost packages.
Once your return arrives, please allow 3–7 business days for processing. You’ll receive an email confirmation when your refund or exchange is completed.
To qualify for a return, all jewelry must be unworn, unused, and in original packaging, including jewelry boxes or pouches. Items showing signs of wear, alteration, or damage may not be accepted.
Return Address:
MoissaniteShining Returns Department
Zoutketen 11
1601EX Enkhuizen
Netherlands
At MoissaniteShining, we value your trust and support deeply. Our mission is to craft jewelry that not only shines with brilliance but also carries warmth and meaning. If something isn’t perfect, we’ll make sure your experience ends beautifully — just like our jewels.